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Live Chat Terms & Conditions
When chatting with us, it’s best to use a computer or smartphone with a strong, internet connection to minimize the chance of the conversation ending abruptly. During times of high chat volume, there may be a short wait to be connected to a Case Manager. If at any time, you feel that your safety or privacy may be compromised due to the use of these services, we encourage you avoid using Live Chat, and instead call our crisis line by following the instructions on our website for how to reach us from the country you are in when you feel it is safe for you to do so. For privacy reasons, you may also wish to use a fictitious name for the purpose of this chat in order to remain anonymous.